Bragging Rights

Today I’m choosing to bring to your attention several recent notworthy accomplishments of Wizard of Ads® Partners. Although this is current information, what follows is not news. News is (allegedly) impartial. I can’t be impartial about these people…...

Passing The Torch (Torching The Past) Part 1.

Care to be alarmed? The way you’ve been marketing your goods and services is about to fail. Not suddenly, not dramatically, but surely, completely, and inevitably. The aging of the Boomer generation is changing the nature of the market. By necessity it’s...

How Big Is Your Reputation?

Here I sit in Victorville, California, on a working vacation. The lovely Mrs. McKay and I are taking some time to visit all three of our daughters (and play with the grandkids), and I’ve had the privilege of speaking before several Southern California service...

Relational, Not Relationship

In a conversation with a collegue in the graphics industry I claimed that all buyers act in either transactional or relational mode when purchasing anything. He said “I don’t. I don’t drive across town to save a few cents, and I certainly don’t...

Fearing Customers

When I was 16 and my cousin Kelly was 15, we were both enthusiastic about becoming scuba divers. (Interestingly enough, we both did about six years later). However, my story takes place in 1969 when Kelly found an ad in the back of a magazine for “military...

Hippocrates Golf Lesson

As an advertising practitioner, I see a lot of crap masquerading as well-thought-out marketing. I’m reminded of Hippocrates instruction: “First, do no harm.”* Every day we all see advertising campaigns that harm the advertiser’s image, damage...

My Father’s Example

Last Thursday I was sitting in an Austin seafood restaurant with Wizard of Ads ® partners John Cassidy-Rice (Wizard of Ads, England) and Dave Young (Why We Blog). I mentioned that my father is my hero. “He’s the man I want to be when I grow up,” I...

Customer Service Equals Two Letter Grades

Have you ever heard of The Keg restaurant? How about the third season of The Apprentice? They will be forever linked in my mind.I spent last weekend in Cincinnati, where my brother-in-law is responsible for my current case of projection TV envy. His is incredible!...

When Is Advertising Season?

Mr. McKay:I read your book with great interest. You indicated that it takes about 13 weeks for radio ads to begin to work. Our business is remodeling, specifically decks, patio rooms, windows and doors. The phone stops ringing from about December through February....