Fresh Catch

Danger in the Discount

Dec 18th, 2011 | By Chuck
Danger in the Discount

The biggest single reason small businesses fail?

Its poor pricing.

It takes down the competitors of those businesses, too.



Your Favorite TV Ad

Oct 14th, 2011 | By Chuck
Your Favorite TV Ad

People will claim this as their favorite ad. The RPA agency will win awards. And sales of Ozzy’s catalog will spike before Christmas.

But it won’t sell cars.



How to Focus on Customer Value and Survive the Coming Shake Out

Oct 2nd, 2011 | By Chuck
How to Focus on Customer Value and Survive the Coming Shake Out

There’s a business shake out coming. Most businesses will survive. A few will thrive. They will deliver exceptional customer value.



What Value Do You Offer?

Aug 15th, 2011 | By Chuck
What Value Do You Offer?

In this economy shoppers carefully consider every purchase.

But they’re not looking for cheap, they’re looking for value.



Data Mining for Better Ad Copy

Jul 13th, 2011 | By Chuck
Data Mining for Better Ad Copy

We know your customers aren’t all exactly alike. Both the differences and the similarities make for effective advertising. And the information we need is in your customer data.



Presumed Prospects, Identified Prospects, and Core Customers

Jul 8th, 2011 | By Chuck
Presumed Prospects, Identified Prospects, and Core Customers

The more you know about specific prospective customers, the more it costs to present them with an offer.
But, they also become more likely to buy.



Gross Margins and Return on Advertising Investment

Jun 21st, 2011 | By Chuck
Gross Margins and Return on Advertising Investment

What does Gross Margin have to do with advertising?

Well, it isn’t simply dollars in minus dollars out.



How to Instantly Make a Poor Customer Impression

Jun 8th, 2011 | By Chuck
How to Instantly Make a Poor Customer Impression

If a restaurant’s ceiling fans and air ducts are filthy, what can you conclude about the food?

Or do these things matter at all?



Pattern Recognition and the People Meter.

May 25th, 2011 | By Chuck
Pattern Recognition and the People Meter.

One third of Rush Limbaugh’s radio listeners have disappeared since October.

Could this affect your advertising



Ten “Dids” to Examine Your Failed Ads and Make Them Work Next Time

Mar 24th, 2011 | By Chuck McKay
Ten “Dids” to Examine Your Failed Ads and Make Them Work Next Time

In the real world, manufacturers create, and retailers stock, things they believe people will want.

Sometimes, they’re wrong.